AUTOCARE CODE OF ETHICS
To be dedicated to customer satisfaction.
To maintain the highest standards of our profession.
To uphold the integrity of all members of the NAPA AutoCare program.
To exercise reasonable care for the customer's property while in our possession.
To provide a system for fair settlement of customer complaints should they occur.
To obtain prior authorization and provide a price estimate for work to be performed.
To perform high quality diagnostic and repair service at a fair price using quality NAPA parts.
- U S E D C A R F A C T O R Y -
A portion of our profits is donated to local charities every month. For example, we sponsor many local sports teams. We also donate to the different groups from all of the schools in town many times during the year. We support our local Taneytown Fire Company through basket bingo and golf tournaments every year. These are just a few examples of who we help. We keep our donations local instead of nationwide charities so we can help the community that has helped us.
The name may be Small, but the Savings are BIG!
Mark Small's Used Car Factory is a NAPA Auto Care Center auto repair shop located in Taneytown, Maryland that has been servicing its residents since 2000. We service all makes and models to make our auto services convenient for you. We provide services that fit nearly anyone's budget.
NAPA AutoCare Center : Membership Number: 72-420-05720