AUTOCARE CODE OF ETHICS
To be dedicated to customer satisfaction.
To maintain the highest standards of our profession.
To uphold the integrity of all members of the NAPA AutoCare program.
To exercise reasonable care for the customer's property while in our possession.
To provide a system for fair settlement of customer complaints should they occur.
To obtain prior authorization and provide a price estimate for work to be performed.
To perform high quality diagnostic and repair service at a fair price using quality NAPA parts.
The 24 Month - 24,000 Mile Warranty
Mark Small's offers one of the best warranties in the area - 24 months, 24,000 mile warranty against defects and failure on all Parts and Labor purchased and performed at our auto repair center (some exceptions may apply). In some cases the parts warranty may be even longer depending on the manufacturer coverage's. In rare cases, the warranty period for wear or maintenance items (such as filters) would be 6 months or 6,000 miles (see your adviser for details).
Peace of Mind Warranty
There's no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind Warranty. It's a written warranty that is honored at more than 12,000 locations nationwide - more than any other automotive repair brand. So - no matter where your travels take you - if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.
What are the Benefits to You?
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